Home Privacy policy
We are SoS IT Solutions trading as Protected, doing business as SoS IT Solutions (" SoS IT Solutions"). Our company details are set out at the end of this document.
We are the Controller for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679)) (“the GDPR”) and any equivalent legislation adopted by the United Kingdom after it leaves the European Union.
As a company we are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.
The Privacy Policy below explains how we, and carefully selected third parties we work with, will collect and use the personal information of our customers and suppliers and users of our websites. If this describes you, please read the Privacy Policy carefully and make sure you’re comfortable with the content.
We will only ever use your personal data when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to these activities at any time by contacting us at gdpr@ openwebs.in.
If you have any questions about our use of your personal information, or you wish to exercise one of your rights under the GDPR, please contact us at gdpr@ openwebs.in.
Personal Information. This Privacy Policy applies to the personal data of users that is collected or used by SoS IT Solutions as set forth more fully below (the "Personal Information"). You should also read our Terms and Conditions and Billing Terms which are incorporated herein by reference. When you use our Services, you are agreeing to our rules and policies regarding your data and acknowledge you have read and understood this Privacy Policy.
Changes to this Privacy Policy. We may modify this Privacy Policy, from time to time to reflect changes in or requirements of the law or modifications or updates to the Services made in accordance with our Terms and Conditions. We will notify you if such change materially affects your rights under this Privacy Policy. Changes will not apply retrospectively and, unless the change is required immediately for legal reasons, notice of the modified terms will be provided a reasonable period prior to the changes taking effect. If you do not accept and agree to this Privacy Policy, then you must not access or use the Services.
Information you give us. When you sign up for an SoS IT Solutions account, we keep the basic account information you give us, like your name, email address, telephone number, password and payment information.
Information we collect. We also collect and store your Personal Information as you use the Services and each time you interact with SoS IT Solutions, for example, when you:
We also store information about the Services you purchase, such as the activation code, date of purchase, and information relating to any support issue.
Automatic Information. We may collect information about the device you access the Services from, such as the IP address or other unique device identifiers. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
Cookies. SoS IT Solutions uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our website. Cookies are files sent to your browser and stored on your computer. We use cookies to gather general information about your visits to our website, the files you have designated for backup, the configuration of your computer and your computer’s interaction with the Services, and stores this information in log files. We use this information to understand traffic and downloads on our website, enabling us to improve the website, provide the best online experience possible, and improve our customer service.
Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and remembering which files you have marked for backup. Without these cookies, Services you have asked for, like security or e-billing, cannot be provided.
Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.
Functionality cookies - These cookies allow the website to remember choices you make, such as the configuration of your computer, to provide enhanced, more personal features.
Advertising cookies - These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed on the website by advertisers and advertising networks, with our permission. They remember that you have visited the site and this information is shared with other organisations such as advertisers. We use analytics data and the DoubleClick cookies for advertising purposes. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. The Google Website has additional information available about their Policy for Advertising based on Interests and Location.
Other Technologies - We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from SoS IT Solutions.
You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information. Remember that if you disable cookies it is likely to affect how our website works and you may not be able to access or use certain areas of our website or functionality. Unless you have adjusted your browser setting so that it will refuse cookies, our system will place cookies when you log on to our website.
Personal Information regarding children. The Services are not intended for use by individuals who cannot enter a legally binding a contract. Accordingly, SoS IT Solutions does not intentionally gather any Personal Information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract do not use our Services. If SoS IT Solutions becomes aware that it has collected Personal Information from someone under the age of majority, such information will be deleted immediately.
We use your Personal Information to provide you with the Services,
In order to do so, we may use your Personal Information to contact you through desktop alerts and live chat, email and (where you have consented) SMS/Text messaging.
If you wish to change the way we use your data, see your options below. Please be aware that if you choose not to provide us with certain Personal Information, we may not be able to make Services available to you.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated means, but we will notify you in writing if this position changes.
We may have to share your personal data with the parties set out below for the purposes set out in the table above:
Other third parties where you have given your express consent or where we reasonably believe a third party is acting on your behalf.
If you have given consent to this, you can withdraw it at any time. Please use the unsubscribe link on the email communication you receive or contact us at support@ openwebs.in
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Compliance with Laws and Policies. SoS IT Solutions reserves the right to disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, order or subpoena; (2) protect and defend the rights or property of SoS IT Solutions; or (3) enforce the SoS IT Solutions Terms and Conditions and License Agreement, including this Privacy Policy.
We may, from time to time, send you emails, desktop alerts or other communications, including: (1) notifications of detected problems with your Service; (2) notifications concerning the expiration of your account; (3) activity status reports; (4) service and software upgrade notices; (5) notices concerning new or related Services from SoS IT Solutions (or other service providers as discussed in this Privacy Policy); (6) notices concerning enhancements to the Services; (7) price change notices for the Services; (8) notifications regarding suspected unlawful or inappropriate use; and (9) requests for feedback on the Services.
If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so. See Your Options below.
General. SoS IT Solutions has security measures in place to protect against the loss, misuse, and alteration of your data. Personal Information provided to us is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Secure Payments. To provide secure credit card processing when ordering from us, orders placed on our website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase or license the Services online using a credit card, the credit card information is sent to us using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard, or better encryption method, in the future. To learn more about our credit card processing vendors and their respective privacy and other policies which apply when you make a payment through their services, please review the terms of their own privacy policies.
Email Communications. If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you may do so by modifying your profile on your control panel, by emailing your request to us at support@ openwebs.in, or by clicking on the appropriate link in any SoS IT Solutions email communication that you receive.
Correcting Your Personal Information. You can access the Personal Information that we collect via your control panel. You can correct factual errors in your Personal Information on your control panel or by sending a request to support@ openwebs.in. Please provide sufficient details regarding the error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making any corrections to your Personal Information.
Location of Personal Information and Transfers.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact support@ openwebs.in if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Your rights in connection with personal information. Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact support@ openwebs.in.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may provide links to other third party websites as a convenience to you (collectively, the “Third Party Websites”). Please exercise care when visiting any Third Party Websites. The Third Party Websites have separate and independent privacy policies, notices and terms of use which govern your use of such websites and their use of any information they collect, we recommend you read these policies carefully. SoS IT Solutions expressly disclaims all liability for Personal Information you provide to any Third Party Websites.
Any questions or concerns regarding the use or disclosure of Personal Information should be directed to us at the address given below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy.
If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the Terms and Conditions.
You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.
If you have any questions or comments, please contact us at support@ openwebs.in